Frequently Asked Questions

Review Generation is a set of tools that help you proactively collect more Google reviews from your satisfied customers. It includes:

• QR code campaigns that direct customers to a branded review flow
• SMS outreach to contacts who have opted in (Pro plan)
• Private feedback collection for unhappy customers
• A contacts manager to organise who you are reaching

QR campaigns and private feedback are available on all paid plans. SMS outreach is a Pro plan feature.

You create a named campaign in your dashboard and a unique QR code is generated for it. When a customer scans the code, they land on a branded review page where they tap a star rating.

• Customers who rate 4 or 5 stars are guided to your Google review page with an AI-generated review draft pre-filled.
• Customers who rate 1 to 3 stars are redirected to a private feedback form instead of Google, so their concern reaches you directly.

You can create multiple campaigns for the same location, for example one for your front counter, one for tables, and one for printed receipts, and track each one separately.

The rating filter routes customers based on their experience. High ratings go to your public Google review page. Low ratings go to a private feedback form. This does two things:

• Your public review profile reflects your genuinely happy customers rather than being skewed by occasional bad days.
• Unhappy customers get a direct channel to share their concern with you, which gives you a chance to resolve it before it becomes a public review.

Yes. The private feedback form is offered as a channel but not enforced. Customers can always navigate to Google independently and leave any review they choose. The QR flow is designed to make the positive path easier, not to block negative reviews.

They are shown a review draft generated by AI based on their star rating and any experience tags they selected. The draft is pre-filled in the Google review page that opens, so the customer can post it as-is or edit it. Removing the “I don't know what to write” barrier is the main reason QR campaigns convert significantly better than sending a raw Google review link.

Yes. When creating a campaign you can optionally add a Facebook review link alongside your Google link. Customers who complete the rating flow will see a secondary option to share their experience on Facebook in addition to Google.

SMS outreach lets you send a review request by text message to customers in your contacts list who have opted in to receive messages. You create an SMS campaign, select a contact list, and send or schedule the outreach. Each message includes a short link to your review flow. SMS outreach is a Pro plan feature.

Private feedback is the form customers land on when they rate their experience 1 to 3 stars through a QR campaign. Their response goes directly to your dashboard under the Private Feedback tab rather than to any public platform. It is useful for identifying patterns in complaints and following up with customers before a problem becomes a public review.

You can add contacts individually through the dashboard or import them in bulk using a CSV file. A template is available to download from the Contacts tab so you can see the correct format before importing. Only contacts who have explicitly opted in to receive SMS messages from your business should be added.

You will receive alerts via SMS and email. Each alert can include:

• The platform (Google, Facebook, Instagram)
• Reviewer name where available
• The review or comment text
• The AI-generated reply that was posted
• Sentiment classification (positive, neutral, negative, or sensitive)
• Whether the reply was auto-posted or is awaiting your approval for sensitive reviews

For most reviews, ReviewByte automatically posts the reply and sends you an alert summary. For sensitive reviews, you will receive an alert with the review text and a suggested reply, with options to approve or handle it yourself.

The AI considers:

• The review or comment text
• The star rating and sentiment
• Your business name and category
• Your past approved replies over time, when available

It generates a reply designed to be polite, on-brand, and context aware, thanking customers, acknowledging issues, and inviting them back or into a private channel when needed.

Yes. You can configure the tone in your dashboard, for example warm and friendly or professional and concise. You can also edit any individual reply before it is posted if something needs a personal touch.

Sensitive reviews include those that mention:

• Safety or health concerns
• Legal threats or discrimination issues
• Serious complaints about staff conduct or service failures
• Personal threats or abusive language

When a review is flagged as sensitive, ReviewByte does not auto-post a reply. Instead you receive an alert with the review text and a suggested AI reply so you can approve it or handle it yourself.

Facebook and Instagram have stricter controls than Google to avoid bot-like behavior on comment threads.

• Mentions are ingested but not auto-posted.
• Negative comments and low-intent comments are drafted but not auto-posted.
• Auto-posting is rate-limited by business, post or thread, author, and cooldown windows to comply with Meta's policies.

When an item is held back, the AI draft appears in your Engagement tab so you can review and decide what to post.

Open Dashboard → Engagement, filter to items with Needs reply or Needs approval, then use:

• Post AI to publish the current draft immediately.
• Edit + Post to adjust the draft before publishing.

After posting, the item status updates to Replied.

Yes. You can manage:

• Which platforms trigger alerts
• Which sentiments trigger alerts, such as positive, neutral, negative, or sensitive
• Quiet hours during which SMS alerts are paused

All of this is configurable in your owner dashboard.

Alert routing is configured per location. Each location can be set to route alerts to:

• Owner: sends to the owner's default alert contact
• Representative: sends to the location representative if configured
• Representative + Owner: sends to both

This means a franchise with multiple locations can direct alerts for each location to the right person without mixing notifications. Use Settings → Locations to verify each location's routing.

Yes. In dashboard settings, disable positive and neutral alerts, keep negative on, and enable only the platforms you want. Sensitive alerts remain active for any enabled channel.

Text alerts can only be delivered to a mobile number. If the phone on your account is a landline or VoIP line, SMS cannot reach it, but your email alerts will still arrive normally. To fix it, open Settings in your dashboard and update your alert phone to a mobile number. You can keep email alerts on at the same time.

Reply STOP to any ReviewByte SMS to opt out immediately, or reply HELP for assistance. You can also disable SMS alerts any time from your dashboard. ReviewByte only sends service alerts for your own connected business pages, not marketing messages. Message and data rates may apply.

Not currently. ReviewByte focuses on SMS and email alerts for reliability across carriers. We may revisit WhatsApp in the future if Meta's template policies make it easier to stay compliant.

It takes a few minutes:

1. Click “Start your free trial” on the website.
2. Enter your name, business details, country, and phone number, then verify your email.
3. Set a password and connect your Google Business Profile.
4. Your 14-day Pro trial begins automatically once your first platform is connected.
5. ReviewByte starts monitoring reviews and you can set up QR campaigns right away.

No credit card is required for the trial.

No. The 14-day trial is completely card-free. Payment details are only required when you subscribe to a paid plan.

The trial gives you full Pro-level access for 14 days, including:

• AI-powered review replies across Google, Facebook, and Instagram
• SMS and email alerts
• QR campaign creation and private feedback collection
• Contacts manager
• Full review history and AI Insights dashboard

It is the complete product, not a limited version.

Yes. You can:

• Connect more than one Google Business Profile location
• Connect multiple Facebook Pages and an Instagram Business account

Your plan determines how many locations you can connect. Starter supports one location, Pro supports multiple, and Franchise is built for three or more locations. See the pricing page for details.

Trials are limited to one per business. If we detect that the same business has previously trialled ReviewByte using matching business details, domain, or Place ID, a second trial will not be granted. You can still log in and subscribe to a paid plan at any time.

The Franchise plan is designed for businesses operating three or more locations under a shared brand. It includes:

• Centralised review management across all locations
• Per-location alert routing to the right contact for each site
• Consolidated AI Insights across the full portfolio
• Custom onboarding support

Pricing is based on location count. Contact us for a quote.

Each location has its own review inbox, alert routing, and QR campaigns. Franchise owners or managers can view activity across all locations from a single dashboard view without switching between accounts. Alerts for each location route to the appropriate contact, whether that is a central owner, a location manager, or both.

Yes. Each location has independent settings for alert preferences, AI tone, quiet hours, contact routing, and platform connections. This lets a franchise with locations in different markets configure each one to fit its local context while still being managed centrally.

No fixed cap. Franchise plans are priced per location and are built for portfolios ranging from 3 to 50 or more locations. Contact us to discuss pricing for larger portfolios.

After you enrol, you set a password as part of the signup flow:

• Once your password is set, log in at the dashboard URL using your email and password.
• If you need to reset your password, use “Forgot password” on the login page.

• Go to the dashboard login page and click “Forgot password”.
• Enter the email you used when you enrolled.
• We will send a secure link to set your password and complete setup.

• Click “Forgot password” on the login page.
• Enter your email address.
• Click the secure reset link we send you and choose a new password.

For security, we never confirm whether a specific email is registered. We always say “If an account exists, you will receive an email.”

This usually means you have opened the dashboard without a valid login session. Log in via the dashboard login page first and your data will appear.

ReviewByte offers three plans:

• Starter: one location, AI replies, SMS and email alerts, QR campaigns, private feedback, and contacts management.
• Pro: everything in Starter plus multiple locations, SMS outreach campaigns, AI Insights with sentiment trends and review analytics, and priority support.
• Franchise: three or more locations with centralised management, custom onboarding, and volume pricing. Contact us for a quote.

All plans are available monthly or annually. Annual billing saves 20%.

Yes. Choosing annual billing saves 20% compared to paying month to month. You can switch between monthly and annual billing from the Billing section of your dashboard at any time.

Yes. ReviewByte automatically detects your region and displays pricing in your local currency. We currently support USD, GBP, AUD, NZD, CAD, EUR, and INR. If your country is not listed, pricing defaults to USD and you can contact us to discuss your region.

The free trial lasts 14 days and gives you full Pro-level access including AI replies, SMS and email alerts, QR campaigns, private feedback, contacts management, and AI Insights. No credit card is required to start.

When your trial ends:

• If you subscribe to a paid plan, service continues without interruption.
• If you do not subscribe, AI replies, alerts, and review generation features pause. Your historical data and account remain accessible so nothing is lost if you subscribe later.

We send reminders before your trial ends so you are not caught off guard.

We use Stripe for secure billing:

• Your card is charged at the start of each billing period.
• Your subscription renews automatically until you cancel.
• Stripe handles all card data directly. ReviewByte never stores card numbers on our servers.

Yes. Cancel from the Billing section of your dashboard at any time. Your plan stays active until the end of the current billing period. You will not be charged again after that, and your data is retained.

Stripe will retry the charge automatically. We notify you by email so you can update your payment method. If the issue is not resolved after retries, premium features pause until billing is updated. Your data remains safe throughout.

AI Insights is an analytics layer available on Pro and Franchise plans that analyses your review history to surface patterns over time. It includes sentiment trend charts, topic frequency analysis, and a view of how your rating has changed. It helps you understand not just how many reviews you are getting but what customers are consistently saying across all of them.

When you first connect a platform, ReviewByte pulls up to 90 days of historical review data for that location. This means your Insights view is seeded with real data immediately rather than starting from zero.

• All connections use encrypted HTTPS.
• Platform accounts are connected through official OAuth tokens. We never ask for or store your Google or Meta passwords.
• Owner account passwords are hashed using bcrypt, never stored in plaintext.
• Payment processing is handled entirely by Stripe.

We store only what we need to operate the service:

• Your business and contact information
• Reviews and comments fetched from connected platforms
• AI-generated reply drafts and approval status
• Alert history
• Billing and subscription metadata, but not card numbers

We do not resell your data to third parties.

Yes. ReviewByte uses the official Google Business Profile API and the Meta Graph API, and follows each platform's developer policies including Meta's restrictions on automated comment posting. We post owner replies and manage your own pages only.

Yes. Request account deletion via support and we will:

• Disconnect all connected platforms.
• Remove or anonymize your personal data and business metadata.
• Retain some de-identified operational logs only where legally required.

Reach us via the contact page on the website or the support link inside your dashboard. Franchise plan customers have a dedicated onboarding contact during setup.

On our near-term roadmap:

• Staff scorecards and location benchmarking within AI Insights
• Expanded franchise reporting and cross-location analytics
• Additional review source integrations where APIs permit
• More granular controls over AI tone and business-specific reply policies

We share updates via email and in-app announcements as new features go live.